The government's task is to shape an effective regulatory system in the economy and in individual markets. This means implementation of tasks supporting markets, aimed at increasing their transparency and efficiency. At the same time, the processes of globalization, technical progress (e.g. the concept of e-government) and new management methods may favor the increase in the effectiveness of the market mechanism and create the need to search for directions of necessary transformations of the public sector. A number of actions are being undertaken to improve the delivery of public services.
The aim of the article is to present CAF and BSC as methods of assessment the efficiency of public administration activities from the point of view of market participants. First the impact of regulatory institutions on the markets and enterprises is presented. Secondly we show Common Assessment Framework (CAF) and Balanced Scorecard (BSC) as a tools for achieving high quality of services in public administration. Specific measures are presented to assess efficiency of administration activities from the perspective of business entities. Finally implementation of NPM principles on the example of Social Insurance Institution (ZUS) in Poland is presented.